There is a manufacturer's guarantee for the product offered (further information and notes on the guarantee see below!)

Warranty conditions:

The manufacturer DESQUP Inh. Julius Junfert, Sterckmannweg 7, 12685 Berlin grants a 5-10 year guarantee on the goods advertised with the guarantee promise. The period for calculating the warranty period begins with the invoice date. The manufacturer's warranty covers the Federal Republic of Germany. If material or manufacturing defects occur during this period, the manufacturer, as the guarantor, grants one of the following services at its discretion within the scope of the guarantee:

• free repair of the goods or
• free exchange of the goods for an equivalent item (possibly also a successor model if the original goods are no longer available).

In the event of a warranty claim, please contact the guarantor:

DESQUP owner Julius Junfert
Sterckmannweg 7
12685 Berlin
Email address: support@desqup.de
Phone: 030-62939969

Here you come to the complaints & guarantee portal

Warranty claims are excluded in the event of damage to the goods

• abusive or improper treatment
• Environmental influences (humidity, heat, overvoltage, dust, etc.)
• Failure to observe any safety precautions
• Non-observance of the operating instructions
• Use of force (e.g. hit, push, fall)
• unauthorized repair attempts
• normal wear and tear

A claim under the guarantee presupposes that the guarantor is able to check the guarantee case by sending in the goods. It is important to ensure that damage during transport is avoided by using appropriate packaging.

To apply for warranty service, you must enclose a copy of the original invoice with the shipment. We ask for your understanding that the manufacturer can refuse the guarantee without enclosing this copy of the invoice. Sending the copy of the invoice serves to calculate the guarantee period. You must also provide the seller's name and address if this is not evident from the attached copy of the invoice.

If the warranty claim is justified, the warranty will be processed free of charge for you. Any shipping costs you may have paid will be reimbursed by the guarantor.

A notice:
Your statutory rights are not restricted by this warranty promise. In particular, any existing statutory warranty rights against us remain unaffected by this guarantee promise.